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| Dimension | Metric | Value | Notes |
|---|---|---|---|
| Service Efficiency | Average Response Time | 24 hours | Industry standard is 48 hours |
| Innovation | New Products Launched | 15 | In the last year |
| Customer Satisfaction | CSAT Score | 92% | Above industry average |
| Market Reach | Countries Operated | 30 | Growing presence |
| Sustainability | Carbon Footprint Reduction | 20% | Target met for the year |