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| Parameter | Industry Benchmark | Our Service Performance | Exceeds Benchmark By |
|---|---|---|---|
| Response Time (hours) | 24 | 12 | 50% |
| Customer Satisfaction (%) | 85 | 95 | 10% |
| Accuracy Rate (%) | 90 | 98 | 8% |
| Delivery Timeliness (%) | 95 | 99 | 4% |
| Technical Support Availability (hours) | 16 | 24 | 50% |