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| Benchmark | Our Service | Industry Average | Performance Difference |
|---|---|---|---|
| Response Time (hrs) | 2 | 5 | -60% |
| Customer Satisfaction (%) | 98 | 85 | +15% |
| Service Uptime (%) | 99.9 | 95 | +5.9% |
| Technical Support Availability (hrs/week) | 168 | 120 | +40% |
| Order Processing Time (days) | 1 | 3 | -66.7% |