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| Service Dimension | Benchmark Value | Actual Value | Performance Rating |
|---|---|---|---|
| Response Time (hours) | 24 | 12 | Above Average |
| Quality of Service | 90% | 95% | Excellent |
| Customer Satisfaction Rate | 85% | 92% | Outstanding |
| Delivery Timeliness | 95% | 98% | Superior |
| Technical Support Response | 2 hours | 1 hour | Excellent |