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| Service Dimension | Benchmark | Performance | Notes |
|---|---|---|---|
| Response Time | 24 hours | 12 hours | Faster than average |
| Quality Assurance | 98% | 99.5% | Higher QA standards met |
| Support Availability | Business hours | 24/7 | Round-the-clock support |
| Delivery Time | 7 days | 4 days | Earlier delivery |
| Customer Satisfaction | 90% | 95% | Exceeding expectations |