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| Service Dimension | Industry Average | Current Performance | Remarks |
|---|---|---|---|
| Response Time (hrs) | 48 | 24 | 20% improvement |
| Customer Satisfaction (%) | 85 | 92 | Above benchmark |
| On-time Delivery (%) | 90 | 97 | Exceeds expectations |
| Issue Resolution Time (hrs) | 72 | 30 | Significant reduction |