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| Service Dimension | Industry Benchmark | Our Service Performance | Exceeding Benchmark (%) |
|---|---|---|---|
| Response Time | 24 hours | 12 hours | 50% |
| Quality Assurance Rate | 95% | 98% | 3% |
| Customer Satisfaction | 90% | 95% | 5% |
| On-time Delivery | 97% | 99% | 2% |
| Technical Support Availability | 80% | 85% | 5% |