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| Parameter | Industry Benchmark | Current Performance | Exceed Percentage |
|---|---|---|---|
| Response Time (hrs) | 24 | 18 | 25% |
| Customer Satisfaction (%) | 85 | 92 | 8.24% |
| Timeliness of Delivery (%) | 90 | 96 | 6.67% |
| Technical Support Response (hrs) | 12 | 8 | 33.33% |
| Quality Assurance Pass Rate (%) | 95 | 98 | 3.16% |