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| Parameter | Service Level | Expertise Rating | Response Time (hrs) | Customer Satisfaction (%) |
|---|---|---|---|---|
| Technical Support | 24/7 Availability | Expert Level 5 | 1.5 | 95 |
| Consulting Service | On-Demand | Expert Level 4 | 2.5 | 90 |
| Training Programs | Quarterly Workshops | Expert Level 3 | N/A | 92 |
| Quality Assurance | Monthly Review | Expert Level 5 | 1.2 | 97 |