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| Dimension | Description | Value |
|---|---|---|
| Customer Satisfaction | Measure of customer's approval of the service | 89% |
| Service Innovation Rate | Percentage of services innovated over the past year | 35% |
| Employee Engagement | Level of satisfaction and commitment among employees | 75% |
| Revenue Growth | Annual increase in revenue from services | 20% |
| Market Share | The proportion of an industry or market's total sales | 15% |
| Digital Transformation Score | Evaluation of the implementation of digital strategies | 80/100 |