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| Dimension | Performance Metric | Industry Benchmark | Achieved Value | Exceeding Factor |
|---|---|---|---|---|
| Service Response Time | Average Time to Respond | 24 hours | 12 hours | 50% faster |
| Customer Satisfaction | Overall Satisfaction Score | 85% | 92% | 7% higher |
| Technical Support | First Contact Resolution Rate | 75% | 88% | 13% higher |
| On-time Delivery | Delivery Performance | 90% | 95% | 5% higher |
| Error Rate | Defect Rate | 2% | 0.5% | 1.5% lower |