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| Service Metric | Industry Benchmark | Service Performance | Exceeding Benchmark |
|---|---|---|---|
| Response Time | 24 hours | 12 hours | Yes |
| Quality Assurance Rating | 90% | 95% | Yes |
| Customer Satisfaction | 85% | 92% | Yes |
| On-time Delivery | 95% | 98% | Yes |
| Technical Support Response | 48 hours | 24 hours | Yes |