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| Service Category | Benchmark | Actual Performance | Exceeding Rate (%) |
|---|---|---|---|
| Quality Control | 95% | 98% | 3% |
| Delivery Time | 7 Days | 5 Days | 29% |
| Customer Support Response | 24 Hours | 12 Hours | 50% |
| Technical Support Availability | 90% | 95% | 5% |