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| Service Aspect | Performance Indicator | 2023 Status | 2025 Target |
|---|---|---|---|
| Customer Satisfaction | Net Promoter Score (NPS) | 70 | 85 |
| Response Time | Average Response Time (hrs) | 24 | 12 |
| Quality Assurance | Defect Rate (%) | 5 | 2 |
| Employee Training | Training Hours per Employee | 20 | 40 |
| Sustainability | Carbon Footprint (tons) | 500 | 300 |