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| Service Dimension | Benchmark Standard | Our Performance | Exceeds by |
|---|---|---|---|
| Response Time | 24 hours | 12 hours | 12 hours |
| Quality Assurance | 95% adherence | 99% adherence | 4% better |
| Customer Satisfaction | 85% satisfaction | 92% satisfaction | 7% higher |
| On-time Delivery | 90% on-time | 97% on-time | 7% higher |
| Technical Support Availability | 80% available | 95% available | 15% better |