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| Service Dimension | Industry Benchmark | Actual Performance | Exceeding Margin |
|---|---|---|---|
| Response Time | 24 hours | 12 hours | 12 hours |
| Customer Satisfaction | 85% | 95% | 10% |
| On-Time Delivery Rate | 90% | 98% | 8% |
| Product Quality Rating | 4.0/5.0 | 4.8/5.0 | 0.8 |
| Technical Support Availability | 5 days a week | 7 days a week | 2 days |